Thanks for shopping at www.activerunning.ca
If you are not entirely satisfied with your purchase, we are here to help.
Please note that Active Running issues credit note only. You will receive a refund with the only exception that Active Running made a mistake on your order.
You have 15 calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging.
Your item needs to have the original receipt or proof of purchase.
Sale items are final sale.
Once we receive your item, we will inspect it and notify you on the status of your credit.
If your return is approved, we will initiate and send you a credit note.
You will be responsible for paying for your own shipping costs for returning your item.
You are responsible for return shipping and insurance fees with the only exception that Active Running made a mistake on your order.
Damaged packages will not be accepted and returned to the sender.
If you receive a credit, the original cost of shipping will be deducted from your credit.
If you have any questions on how to return your item to us, please contact us at firstname.lastname@example.org